LEGAL

Privacy Policy

Effective Date: January 1, 2025

About Us

Epic Valet is a professional valet and hospitality staffing company based in Phoenix, AZ. We provide valet parking, staffing and concierge services for hotels, casinos, restaurants, events, nightlife venues, residential properties, and private and corporate functions. We are committed to delivering reliable, courteous, and secure service while respecting the privacy of our clients, guests and employees.

Information We Collect

When you engage with us — through our website(s), service requests, bookings, or SMS communications — we may collect:

Personal & Contact Information: name, email address, phone number, mailing or service address, and other contact details as provided by you during booking or inquiry.
Service & Vehicle-Related Data: vehicle information (e.g. make, model, license plate), valet/parking booking details, and any service preferences or instructions. This helps us deliver accurate valet and hospitality services.
Location Data: employees are required to share their location data en-route to all shifts, and on site, to verify integrity of punctuality and proximity to client accounts. This helps us maintain accurate billing and maintain payroll integrity.

How We Use Your Information

We use your information for the following purposes:

To process your service requests, schedule valet parking or staffing, and manage bookings or payments.
To send you confirmations, updates, reminders, and service-related communications (including via SMS where applicable).
To manage and administer our services efficiently (e.g., vehicle tracking, staff assignment, job-related communications, service coordination).
To improve our website, services, and customer experience based on usage data and feedback.
With your explicit consent, to send you marketing or promotional offers about our services.

SMS Terms & Conditions (A2P-Compliant)

By providing your mobile phone number, you consent to receive SMS messages from Epic Valet regarding valet bookings, employment and hiring related communications, scheduling communications, service updates, reminders, and (if opted in) promotional offers:

Message frequency: may vary depending on service activity.
Message & data rates: standard message and data rates may apply, depending on your carrier.
Opt-out: Reply “STOP” at any time to unsubscribe from SMS communications.
Help / Support: Reply “HELP” or contact us at info@epicvalet.com or via our contact number on the website for assistance.
Your mobile number and SMS opt-in data will not be sold or shared with third parties for marketing.

Data Security

We use industry-standard measures — such as secure servers, encryption, controlled access, and internal policies — to protect personal data from unauthorized access, disclosure, alteration, or destruction. While no electronic system is completely secure, we are committed to maintaining confidentiality and integrity of your information.

Information Sharing & Disclosure

We do not sell, rent, or trade your personal information. We may share data only under the following circumstances:

With trusted third-party service providers who help us deliver our services (e.g., payment processors, analytics providers, website hosting) under appropriate confidentiality agreements.
When required by law, court order, or regulatory request.
If necessary to protect the rights, property, or safety of Epic Valet, our clients, or the public.

Your Rights

Depending on applicable law, you have the right to:

Access or request a copy of the personal data we hold about you.
Correct or update inaccurate or incomplete information.
Request deletion of your personal data (subject to legal or operational retention requirements).
Opt out of SMS communications at any time by replying “STOP”.
Raise any privacy concerns or questions by contacting us via the details below.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. Continued use of our services or website after updates indicates your acceptance of the revised policy.