Epic Valet

Seraph Staff Portal

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Seraph Staff Portal
Concierge tools & daily passdown
Staff only
🔔 Enable notifications to receive shift reminders for inspections, cleaning & audits.
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Hi! I'm your Seraph training assistant. Ask me anything about procedures, policies, or how to handle a situation on shift.
What do I say when answering the phone?
When are package deliveries?
What if someone offers me a tip?
When can I leave the desk?

Seraph · Concierge Desk

Passdown Reports

Start a new report for your shift, or review a previous passdown from the team.

Previous Reports

No previous reports found on this device.

Vendor Sign-In

All vendors currently signed in or who visited today.

Seraph · Concierge Desk

Move-In Checklist

Move-ins are permitted 9:00 AM – 6:00 PM only. No Sundays. Must utilize the staging room. One move per day.

Required before movers begin. Email video to management if damage is found.

Before Move — Condition Check

Rate each area before movers begin. Any Fair or Poor rating requires photos/video.

After Move — Condition Check

Rate each area after movers finish. Document any new damage with photos/video.

When the Move is Finished

Standing Delivery Instructions

Residents with regular delivery preferences — shown to all staff. Be specific: unit, name, preference.

Today's Package Log

Log each package on arrival. Update status as deliveries are made or residents pick up.

Seraph · Concierge Desk

Playbook Suggestions

As we grow into this account, your observations matter. If you notice a gap in the playbook, a situation that wasn't covered, or a process that could work better — submit it here. Management reviews all suggestions.

What makes a good suggestion?

  • A situation you encountered that the playbook didn't cover
  • A process that caused confusion or inconsistency between shifts
  • A resident request or complaint that revealed a gap
  • A better way to handle something you've seen work well