Esplanade Place

Front Desk

• Log into BuildingLink on the desktop and front desk iPhone
• Retrieve the front desk phone and keys
• Review Shift Notes thoroughly and check resident instructions in BuildingLink profiles
• Check Front Desk Outlook email, texts, and call logs
• Review the BuildingLink contractor calendar
• Check concierge back office for deliveries
• Open clubroom blinds and confirm coffee & water station is stocked

Valet

• Sign in to the GEO App on the valet cellphone
• Collect valet keys from the secure location
• Take inventory of all vehicles in valet possession — note make, model, and parking location

• Greet all residents and guests warmly and professionally — smile, make eye contact, friendly tone
• Always greet residents by name when known
• Stand when guests approach the desk
• Offer assistance immediately and proactively
• Walk residents or guests to the elevator and assist with fobbing to their floor when needed
• Never discuss other residents or internal matters
• If unsure about a request, inform the resident you will check with management

Front Desk Greeting

Valet Greeting

• Answer all calls promptly
• Respond promptly to resident calls and text messages
• Valet may answer if the front desk phone continues ringing unanswered
• Document all relevant communication in Shift Notes

• Review Shift Notes regularly throughout your shift
• Log packages, guests, vendors, and contractors
• Create reservations and contractor calendar entries as needed
• Submit work orders and resident communications when appropriate
• Call residents for visitor approval and to check for Permission to Enter (PTE)
• Always create an event for visitors, contractors, or deliveries

• Use the GEO App to scan and log all packages
• Write the unit number clearly on each package
• Place packages neatly on the shelf
• When picked up: close out the package event in BuildingLink

Resident vehicle and unit keys are stored in the KeyTrak system at the front desk.

Login

• Username: epicvalet  |  Password: esp2402 (also posted near the keyboard)

Checking Out Keys

1. Log in → click Out
2. Enter unit number in the Asset ID field (e.g., 603)
3. Select the correct key — confirm vehicle description
4. Click Add → select reason (vehicle keys → "Park Vehicle") → OK → UNLOCK
5. Drawer 2 opens — selected key highlighted in red. Remove and close drawer.

Returning Keys

1. Log in → click In
2. Select drawer: Drawer 1 = unit keys & fobs  |  Drawer 2 = vehicle keys
3. Place key in any available slot and close securely

All Visitors

• Always call the resident before granting access
• Do not allow entry without confirmation or valid PTE in BuildingLink
• Assist with elevator access as needed
• Front desk fob code: 1010

Contractors & Vendors

• Verify who they are visiting and confirm authorization in BuildingLink
• Collect photo identification
• Issue keys/fobs as required via KeyTrak
• Record visit details in the Event Log

Unscheduled visitors are not permitted access to the community without prior authorization.

Includes

• Process servers, inspectors, legal representatives (unless presenting a valid subpoena or warrant)
• Any individual attempting entry without prior approval

Approved Response

• Be polite and calm — do not engage in arguments
• Do not provide resident information
• When unsure → escalate to management

• Stand promptly and approach every vehicle that arrives at the Porte Cochere
• Open the car door for the resident or guest
• Collect the keys and unlock the front door for building access
• Ask residents: "Do you need any assistance with the elevator?"
• Park the vehicle in the garage and log the location
• If no garage space is available, keep the vehicle in the Porte Cochere

Automatic — No Request Needed (Weekdays, 7:00–7:30 AM)

Upon Request Only

• Continuously monitor security cameras throughout your shift
• When someone approaches the entrance — assist with access promptly and professionally
• Report any suspicious activity to management immediately
• Maintain a clean and organized front desk at all times

Front Desk

• Update Shift Notes with all important information
• Log out of all systems
• Confirm all keys and fobs are accounted for
• Pass important information to the next shift
• Report incidents or damage to management immediately

Valet

• Complete the valet shift inspection in the GEO App — include photos
• Confirm all vehicles and keys are properly accounted for
• Complete Valet Log Sheets with final vehicle count and notes
• Pass all relevant info to the next shift: vehicle locations, incidents, special requests
• Report any incidents or damages to management immediately